Kapo Privacy Policy
MoodMesh Limited (“Kapo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Kapo mobile application, website, and related services (collectively, the “Service”).
By using Kapo, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Kapo is operated by:
MoodMesh Limited
Email: contact_kapo@mooeh.com
For the purposes of applicable data protection laws, MoodMesh Limited is the data controller responsible for processing your personal information.
2. Information We Collect
We collect information that you provide directly, information generated through your use of Kapo, and information from third-party services.
2.1 Information You Provide
When you create an account or use Kapo, we may collect:
• Name or nickname
• Date of birth or age information
• Gender information
• Profile photos
• Personal descriptions and interests
• Dating preferences
• Location information (if enabled)
• Email address
• Phone number
• Login credentials
• Messages and communications with other users
• Customer support communications
• Payment-related information (processed by third-party payment providers)
You may choose not to provide certain information, but some features may not function properly.
2.2 Information Collected Automatically
When you use Kapo, we may automatically collect:
• Device information
• Device model and operating system
• Mobile advertising identifiers
• IP address
• Language and timezone
• App version
• Usage activity
• Feature interactions
• Login and access records
• Crash reports and diagnostic data
2.3 Location Information
With your permission, Kapo may collect approximate or precise location information.
We may use location information to:
• Recommend nearby users
• Improve matching experiences
• Provide location-based features
• Improve service performance
You can disable location access through your device settings.
2.4 Information From Other Sources
We may receive information from:
• Authentication providers
• App stores
• Payment providers
• Analytics providers
• Social login services (if available)
Such information is processed according to this Privacy Policy and applicable third-party privacy policies.
3. How We Use Your Information
We use personal information for the following purposes:
Providing and Improving Kapo
Including:
• Creating and managing accounts
• Providing matching and discovery features
• Enabling communication between users
• Personalizing user experiences
• Improving app performance and features
Safety and Security
Including:
• Detecting and preventing fraud
• Identifying fake accounts
• Preventing abuse and harmful behavior
• Enforcing our Terms of Use
• Protecting users and platform security
Personalization
We may use information such as preferences, activity, and interactions to:
• Recommend potential matches
• Customize content and features
• Improve matching algorithms
Communication
We may use your information to:
• Send service notifications
• Respond to support requests
• Provide updates about important changes
• Send marketing communications where permitted by law
You may opt out of marketing communications at any time.
Payments
We use payment information to:
• Process transactions
• Manage subscriptions
• Prevent payment fraud
Payment information may be handled directly by third-party payment processors.
4. How We Share Information
We do not sell your personal information.
We may share information in the following circumstances:
4.1 With Other Users
Certain profile information may be visible to other Kapo users, including:
• Profile photos
• Display name
• Age information (depending on settings)
• Interests
• Other profile details you choose to provide
You control the information you include in your profile.
4.2 Service Providers
We may share information with trusted third-party providers that help us operate Kapo, including:
• Cloud hosting providers
• Analytics providers
• Customer support providers
• Payment processors
• Security providers
• Communication service providers
These providers may only process information according to our instructions.
4.3 Legal Requirements
We may disclose information when necessary to:
• Comply with applicable laws
• Respond to legal requests
• Protect rights, safety, or property
• Prevent fraud or security threats
4.4 Business Transfers
If MoodMesh Limited is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.
5. How We Protect Your Information
We implement reasonable technical and organizational measures designed to protect personal information.
These measures may include:
• Encryption during transmission
• Access controls
• Security monitoring
• Data protection procedures
However, no internet-based service can guarantee complete security.
6. Data Retention
We retain personal information only for as long as necessary to:
• Provide the Service
• Maintain account records
• Resolve disputes
• Comply with legal obligations
• Enforce agreements
When information is no longer required, we may delete or anonymize it.
7. Your Privacy Rights
Depending on your location, you may have rights including:
• Accessing your personal information
• Correcting inaccurate information
• Requesting deletion of your information
• Restricting certain processing activities
• Objecting to certain processing
• Receiving a copy of your information
To exercise your rights, contact us at:
contact_kapo@mooeh.com
We may verify your identity before processing requests.
8. European Economic Area (EEA) Users
If you are located in the EEA, we process your personal information based on legal grounds including:
• Performance of a contract
• Legitimate interests
• Consent
• Compliance with legal obligations
You may have the right to lodge a complaint with your local data protection authority.
9. California Privacy Rights
If you are a California resident, applicable privacy laws may provide you with rights including:
• Requesting access to personal information
• Requesting deletion of personal information
• Requesting correction of inaccurate information
• Opting out of certain data sharing activities
Kapo does not sell personal information as defined under applicable California privacy laws.
To submit a privacy request, contact:
contact_kapo@mooeh.com
10. Cookies and Similar Technologies
Kapo and our service providers may use cookies, SDKs, pixels, and similar technologies to:
• Maintain app functionality
• Analyze usage
• Improve performance
• Understand user preferences
You may control certain tracking preferences through your device settings.
11. Advertising and Analytics
We may use third-party analytics and advertising technologies to understand usage patterns and improve our services.
These providers may collect information such as:
• Device identifiers
• Usage information
• App events
• Advertising identifiers
You may limit certain tracking through your device privacy settings.
12. Children’s Privacy
Kapo is intended only for users aged 18 and above.
We do not knowingly collect personal information from individuals under 18.
If we become aware that an account belongs to a person under 18, we may remove the account and delete associated information.
13. International Data Transfers
Your information may be processed and stored in countries other than your country of residence.
Where required, we take appropriate measures to ensure that transferred personal information receives adequate protection.
14. Third-Party Links and Services
Kapo may contain links or integrations with third-party services.
We are not responsible for the privacy practices of third parties.
We encourage you to review their privacy policies before providing information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If significant changes are made, we may notify you through the Service or other appropriate methods.
Your continued use of Kapo after changes become effective means you accept the updated Privacy Policy.
16. Account Deletion
You may request deletion of your Kapo account through available account settings or by contacting us.
Upon deletion:
• Your profile may no longer be visible.
• Certain information may be deleted or anonymized.
• Some information may be retained where required by law or for legitimate business purposes.
17. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy, please contact:
MoodMesh Limited
Email:
contact_kapo@mooeh.com