Kapo Refund Policy

This Refund Policy explains the refund rules and procedures for purchases made through the Kapo mobile application and related services (collectively, the “Service”).

Kapo is operated by: MoodMesh Limited
Email: contact_kapo@mooeh.com

By making any purchase through Kapo, you acknowledge and agree to this Refund Policy.

1. Overview

Kapo offers optional paid services, including:

•  Virtual Coins

•  Subscription plans

•  Premium features

•  Other digital goods or services

All purchases made through Kapo are subject to this Refund Policy, applicable laws, and the terms of the relevant payment provider.

2. General Refund Rules

Unless otherwise required by applicable law:

•  All purchases are final and non-refundable.

•  We do not provide refunds for unused, partially used, or expired digital services.

•  Refund requests are reviewed according to applicable laws, payment platform rules, and the circumstances of each request.

By completing a purchase, you acknowledge that digital services may become available immediately after payment.

3. Virtual Coins Refund Policy

3.1 Coin Purchases

Coins purchased through Kapo are digital virtual items.

Coins:

•  Have no monetary value.

•  Cannot be exchanged for cash.

•  Cannot be transferred to other accounts.

•  Cannot be resold.

3.2 Refunds for Coins

Because Coins may be delivered immediately after purchase, Coin purchases are generally non-refundable once credited to your account.

Refunds may be considered only in limited situations, such as:

•  A technical error prevented delivery of purchased Coins.

•  A duplicate charge occurred.

•  Unauthorized payment activity is confirmed.

•  Refund is required by applicable law.

If Coins have already been used, refunds may not be available.

4. Subscription Refund Policy

4.1 Subscription Charges

Subscriptions provide access to premium features during the subscription period.

Subscription fees are charged:

•  At the beginning of each subscription period.

•  Automatically upon renewal unless canceled before renewal.

4.2 Automatic Renewal

Subscriptions automatically renew unless canceled before the renewal date.

You are responsible for managing cancellation:

Google Play Subscriptions

If you subscribed through Google Play:

•  Cancellation must be completed through your Google Play account settings.

•  Uninstalling Kapo does not cancel your subscription.

Third-Party Payments

If you subscribed through a third-party payment provider:

•  Cancellation must be completed through the relevant payment channel or Kapo instructions.

4.3 Subscription Refund Requests

Refund requests may be considered in cases including:

•  Unauthorized transactions.

•  Billing errors.

•  Service access failures caused by Kapo.

•  Situations where refunds are required by applicable law.

Refunds are generally not provided for:

•  Forgetting to cancel a subscription.

•  Changing your mind after purchase.

•  Not using subscription features.

•  Losing interest in the Service.

5. Payment Provider Refunds

5.1 Google Play Purchases

For purchases made through Google Play:

•  Refund requests may need to be submitted through Google Play.

•  Google Play refund policies may apply.

•  MoodMesh Limited may not be able to directly issue refunds for certain Google Play transactions.

5.2 Third-Party Payments

For purchases made through third-party payment providers:

•  Refund requests should follow the payment provider’s refund process.

•  Additional payment provider terms may apply.

6. How to Request a Refund

If you believe you qualify for a refund, please contact us: MoodMesh Limited

Email: contact_kapo@mooeh.com

Please provide:

•  Kapo account information.

•  Transaction details.

•  Purchase date.

•  Payment method.

•  Reason for the refund request.

•  Supporting information if applicable.

We may request additional information to verify ownership and prevent fraudulent claims.

7. Refund Review Process

Refund requests are evaluated based on:

•  Applicable consumer protection laws.

•  Payment provider requirements.

•  Transaction history.

•  Account status.

•  Whether purchased services have been used.

•  Evidence of unauthorized activity or technical issues.

We aim to review requests within a reasonable timeframe.

8. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, we encourage you to contact Kapo support.

Unauthorized chargebacks or fraudulent disputes may result in:

•  Account restrictions.

•  Suspension of Paid Services.

•  Account termination.

Nothing in this section limits your rights under applicable consumer protection laws.

9. Refunds After Account Termination

If your account is terminated due to:

•  Violation of Kapo Terms of Use.

•  Fraudulent activity.

•  Abuse of the platform.

•  Illegal activity.

You may lose access to purchased Coins, subscriptions, or other Paid Services.

Refunds will only be provided where required by applicable law.

10. Changes to This Refund Policy

MoodMesh Limited may update this Refund Policy from time to time.

If material changes are made, we may notify users through appropriate channels.

Your continued use of Kapo after updates become effective means you accept the revised Refund Policy.

11. Contact Us

For refund questions or assistance, please contact: MoodMesh Limited

Email: contact_kapo@mooeh.com